Last updated: September 17, 2025
Welcome to Drop (the "App"), an AI-powered video shopping platform provided by Drop LLC, a Texas limited liability company ("Drop," "we," "us," or "our").
These Terms of Service ("Terms") govern your use of our App and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and acknowledge that you have read and understood them.
If you are under 18 years of age, you may only use our Services with the consent and supervision of your parent or legal guardian. Your parent or guardian must review and agree to these Terms on your behalf.
Our Services may utilize Google services (including Analytics, Authentication, and other Google tools) which are governed by Google's Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms). By using our Services, you also agree to comply with Google's applicable terms where relevant.
Drop provides an AI-powered platform that creates personalized video content featuring products from various brands. Our Services include:
Important: All videos are AI-generated, illustrative only, and may not exactly represent products. We do not host user-generated content, and users cannot upload their own videos to our platform.
Drop's AI-generated videos are intended solely for product discovery and may not always perfectly represent products. Drop is not responsible for unintentional inaccuracies. Brands who believe their products are misrepresented agree to first notify Drop via email at legal@shopwithdrop.com. Drop will act in good faith to remove or correct the content within 72 hours. This process shall serve as the exclusive remedy for claims related to AI-generated misrepresentation.
To use our Services, you must create an account by providing accurate information. You may register using your email address or through third-party authentication services (Google, Meta, Apple).
You are responsible for:
We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that may harm our Services or other users.
Users are expected to use our Services lawfully and respect the rights of others. You agree to use our Services only for lawful purposes and in accordance with these Terms.
Prohibited activities include, but are not limited to:
All videos and content displayed on our platform are generated by our proprietary AI technology. We own the intellectual property rights to our AI-generated content, subject to agreements with brand partners regarding their product information and imagery.
Drop uses publicly available product information and imagery solely for the purpose of generating AI-based discovery videos that direct traffic back to brand websites. Such use is transformative in nature, limited to factual product information, and intended to benefit brands through increased visibility and referral traffic. Drop does not claim ownership of brand trademarks, logos, or product images. Drop uses only the minimum amount of product information necessary to enable discovery, and does not reproduce or republish marketing materials, advertisements, or creative works of brands.
Brand Opt-Out Process: We respect intellectual property rights and brand preferences. Brands may request removal of their products from our platform by contacting us at legal@shopwithdrop.com with:
This process shall serve as the primary remedy for claims related to product misrepresentation or use of brand-owned materials. We encourage brands to use this streamlined removal process before pursuing formal DMCA procedures outlined in Section 6.
Traffic Attribution: We maintain analytics demonstrating traffic and engagement driven to brand websites through our Services, which supports the beneficial nature of our use of brand information.
Limited Use Principle: We use only the minimum brand content necessary to create effective product discovery videos, focusing on factual product information rather than creative marketing materials.
Brands retain all ownership rights to their trademarks, product images, and proprietary information. Our AI-generated content is derivative and transformative, created to provide value through increased product visibility and website traffic. The appearance of a brand or product in AI-generated videos does not imply any affiliation, sponsorship, or endorsement by the brand unless explicitly stated.
Our platform uses licensed music from third-party music licensing providers. You may not extract, download, or use any audio content separately from our Services.
We grant you a limited, non-exclusive, non-transferable license to view and interact with our AI-generated content solely through our Services for personal, non-commercial use.
Drop respects the intellectual property rights of others and expects users to do the same. We will respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).
If you believe that content on our platform infringes your copyright, you may submit a takedown notice containing the following information:
Send DMCA notices to our designated agent:
Drop complies fully with the Digital Millennium Copyright Act. Brands agree to use the DMCA takedown procedure as the second mechanism for addressing copyright concerns after contacting drop directly via email at legal@shopwithdrop.com.
Upon receiving a valid DMCA takedown notice, we will act expeditiously to remove or disable access to the allegedly infringing content, typically within 24-72 hours depending on technical requirements.
If you believe your content was removed in error, you may file a counter-notification containing:
If we receive a valid counter-notification, we may send a copy to the original complainant. Unless the complainant files a court action seeking an order to restrain the user from engaging in infringing activity, we may restore the removed content within 10-14 business days.
We will terminate the accounts of users who are repeat infringers when appropriate circumstances warrant such action. We may also remove content that appears to infringe copyright, whether or not a formal DMCA notice has been received.
Please note that making false claims in a DMCA notice or counter-notification may result in liability for damages, including costs and attorney fees. Consider consulting with a lawyer before filing a DMCA notice or counter-notification.
While our AI technology is designed to create appropriate content, if you encounter any content that you believe is inappropriate or concerning, you may report it to us at legal@shopwithdrop.com. We will review reported content and take appropriate action, which may include removing the content from our platform.
Our Services include links to brand websites and online stores. When you click these links, you will be directed to third-party websites where you may make purchases directly with those brands.
We are not responsible for:
All purchases are made directly with the respective brands, and any disputes regarding purchases must be resolved with those brands directly.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE FULLEST EXTENT PERMITTED BY LAW, DROP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Drop and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
Before filing any legal action, you and Drop agree to attempt to resolve disputes informally. Either party may initiate this process by sending written notice to the other party. The receiving party will have 60 days to respond, and if the dispute is not resolved within 30 days after a response is provided, either party may pursue legal action.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or our Services shall be resolved exclusively in the U.S. District Court for the Western District of Texas, Austin Division, or the state courts of Travis County, Texas. You consent to the personal jurisdiction of these courts.
Any claim or cause of action arising from these Terms or our Services must be filed within one (1) year after the claim arose, or it will be permanently barred.
If you download our App from Apple's App Store, the following additional terms apply:
We may update these Terms from time to time as our Services evolve or to comply with legal requirements. We will notify you of material changes by:
The updated Terms will be effective immediately upon posting, and your continued use of our Services after any changes indicates your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our Services. We encourage you to review these Terms periodically to stay informed of any updates.
You may stop using our Services at any time. We may suspend or terminate your access to our Services for any reason, including violation of these Terms. Upon termination, your right to use our Services will cease immediately. Where practical, we will provide notice before termination unless immediate suspension is required.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Drop regarding our Services.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms without restriction.
California Consumer Rights Notice: Under California Civil Code Section 1789.3, California users of the Services receive the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at the contact information set forth at https://www.dca.ca.gov/about_us/contactus.shtml.
California residents have specific privacy rights under the CCPA, including:
To exercise these rights, contact us at legal@shopwithdrop.com.
If you have questions about these Terms or our Services, please contact us:
By using Drop's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.