Content Guidelines

Our Commitment to Quality Content

Drop creates AI-generated videos to showcase beauty and fashion products in engaging, creative ways. While our AI technology is designed to produce appropriate content, we rely on our community to help us maintain high standards by reporting content that doesn't meet our guidelines.

What We Aim For

Our AI-generated videos are designed to:

• Bring products to life through compelling visual storytelling
• Showcase beauty and fashion items in an appealing and accurate manner
• Create engaging content suitable for a general audience interested in fashion and beauty (ages 13+)
• Drive traffic to brand websites to help users discover products they love

Content Standards

Product Representation

Acceptable: Our videos aim for 95% product accuracy, focusing on telling the right story about each product. Minor visual details like button placement, small design elements, or subtle color variations are acceptable as long as the overall product story remains authentic.

Not Acceptable: Videos that significantly misrepresent a product's core features, functionality, or appearance in ways that could mislead potential customers.

Prohibited Content

We do not allow content that includes:

Violence and Harmful Content

• Graphic violence, gore, or disturbing imagery
• Content that could frighten or traumatize viewers
• Weapons or dangerous objects prominently featured

Substance-Related Content

• Excessive alcohol consumption or promotion
• Cigarettes, tobacco products, or smoking
• Illegal drugs or drug paraphernalia
• Content that glorifies substance abuse

Adult Content

• Sexually explicit material
• Nudity or inappropriate exposure
• Suggestive content inappropriate for general audiences

Technical Issues

• Videos with significant visual glitches or errors
• Content with poor audio quality that interferes with the viewing experience
• Corrupted or incomplete video files

Discriminatory Content

• Content that promotes hatred or discrimination
• Material that targets individuals based on protected characteristics
• Offensive stereotypes or harmful generalizations

Political and Misleading Content: 

• Political content
• misinformation, or manipulated media (including deepfakes of real people)

Reporting Inappropriate Content

How to Report

If you encounter content that violates these guidelines, please report it to us immediately:

Email: legal@shopwithdrop.com
Subject Line: "Content Report - [Brief Description]"

What to Include in Your Report

• Description of the content concern
• Location of the content on our platform (if possible)
• Why you believe the content violates our guidelines
• Any additional context that might be helpful

Our Response Process

When we receive a content report, we will:

1. Review: Examine the reported content within 24-48 hours
2. Assess: Determine if the content violates our guidelines
3. Act: Remove content that violates our standards
4. Improve: Use reports to enhance our AI content generation

Content Moderation

Proactive Measures

We continuously work to improve our AI technology to prevent inappropriate content generation through:

• Regular algorithm updates and refinements
• Ongoing training data improvement
• Automated content screening processes

Community Partnership

We value our community's role in maintaining content quality. User reports help us:

• Identify edge cases our AI might miss
• Improve our content generation algorithms
• Ensure our platform remains appropriate for all users

Response Time

We aim to respond to all content reports within 48 hours and take appropriate action when violations are confirmed.

Appeals Process

If you believe content was removed in error, you may appeal the decision by contacting us at legal@shopwithdrop.com with:

• The specific content in question
• Explanation of why you believe the removal was incorrect
• Any supporting information relevant to your appeal

Brand Content Concerns

Brands who have concerns about how their products are represented in our AI-generated content should contact us at legal@shopwithdrop.com. We offer a streamlined removal process for brand-related concerns and work to address issues promptly.

Content Accuracy Disclaimer

While we strive for high accuracy in our AI-generated content, videos are illustrative only and may not fully represent the product. Users should always verify product details, pricing, and availability directly with the brand's official website before making purchase decisions. Our videos are designed for discovery and inspiration rather than as definitive product specifications.

Updates to These Guidelines

We may update these Content Guidelines as our platform evolves and as we learn from community feedback. We will notify users of significant changes through:

• App notifications
• Email communications
• Updates to this page with revised "Last updated" date

Contact Us

For questions about these Content Guidelines or to report content concerns:

Email: legal@shopwithdrop.com
Address: Drop LLC, 14205 N Mopac Expy Ste 570, Austin, TX 78728, USA

Thank you for helping us maintain a positive and appropriate platform for all users interested in beauty and fashion.

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